Support is included with HashSphere Managed Service.
Portal access is granted to designated customer personnel during onboarding.
Support Portal URL: https://support.hashgraph.com/
Open Support Portal
If you need access, contact your HashSphere representative.
The portal provides two core services:
Knowledge base: searchable access to Hedera and HashSphere resources
Support tickets: raise, update, and track support requests
The knowledge base aggregates Hedera, Hiero, Hashgraph, and HashSphere resources.
Do not share private keys, seed phrases, or un-redacted secrets in support tickets.
The landing page is the quickest way to search the knowledge base and create tickets.
Ticketing lets you report issues, communicate with support, and track progress.
Clicking on the user icon in the top right gives access to the following options:
Profile: customize profile and set up two-factor authentication
Requests: view and manage support requests
Contact details: add a photo and a short bio
Change password: update your portal password
Sign out: sign out of the portal
Raising Support Tickets
Managing Support Tickets
Last updated 4 months ago
