Support Overview
Screenshots and portal layout may change as the support portal is finalized.
Setting up support
Support is included with HashSphere Managed Service. Portal access is granted to designated customer personnel during onboarding.
If you need access and do not have it, contact your HashSphere representative.
Support landing page
Support is provided through the HashSphere Support Portal. Your HashSphere representative will provide the portal URL during onboarding.
The portal provides two core services:
Knowledge base: searchable access to Hedera and HashSphere resources
Support ticketing: raise and manage support tickets
The knowledge base aggregates Hedera, Hiero, Hashgraph, and HashSphere resources.
Ticketing is available to customers with a support entitlement. You can raise issues, communicate with support, and track progress.
Clicking on the user icon in the top right gives access to the following options:
Profile: customize profile and set up two-factor authentication
Requests: view and manage support requests
Change password: update your portal password
Sign out: sign out of the portal
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