Support Overview
Support is included with HashSphere Managed Service.
Access to the Support Portal
Portal access is granted to designated customer personnel during onboarding.
Support Portal URL: https://support.hashgraph.com/
If you need access, contact your HashSphere representative.
What the portal is for
The portal provides two core services:
Knowledge base: searchable access to Hedera and HashSphere resources
Support tickets: raise, update, and track support requests
The knowledge base aggregates Hedera, Hiero, Hashgraph, and HashSphere resources.
Do not share private keys, seed phrases, or un-redacted secrets in support tickets.
Support landing page
The landing page is the quickest way to search the knowledge base and create tickets.
Ticketing lets you report issues, communicate with support, and track progress.
User menu
Clicking on the user icon in the top right gives access to the following options:
Profile: customize profile and set up two-factor authentication
Requests: view and manage support requests
Contact details: add a photo and a short bio
Change password: update your portal password
Sign out: sign out of the portal
Next steps
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