# Support Overview
Support is included with [HashSphere Managed Service](https://docs.hashsphere.com/managed-service).
### Access to the Support Portal
Portal access is granted to designated customer personnel during onboarding.
Support Portal URL:
Open Support Portal
If you need access, contact your HashSphere representative.
### What the portal is for
The portal provides two core services:
* **Knowledge base**: searchable access to Hedera and HashSphere resources
* **Support tickets**: raise, update, and track support requests
The knowledge base aggregates Hedera, Hiero, Hashgraph, and HashSphere resources.
{% hint style="warning" %}
Do not share private keys, seed phrases, or un-redacted secrets in support tickets.
{% endhint %}
### Support landing page
The landing page is the quickest way to search the knowledge base and create tickets.
{% embed url="" %}
Ticketing lets you report issues, communicate with support, and track progress.
### User menu
Clicking on the user icon in the top right gives access to the following options:
* **Profile**: customize profile and set up two-factor authentication
* **Requests**: view and manage support requests
* **Contact details**: add a photo and a short bio
* **Change password**: update your portal password
* **Sign out**: sign out of the portal
### Next steps
