# Managing Support Tickets

To view support tickets, select **Requests** from the user menu in the support portal:

<figure><img src="https://2074645427-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1lwtTuSxq9S9wuqIw74y%2Fuploads%2FWLtt9UDpnc0sBbjx3maU%2Fimage.png?alt=media&#x26;token=18a10a49-cf59-4055-b55b-4ec2190ada0c" alt="" width="243"><figcaption></figcaption></figure>

Or select 'My requests' from the landing page:

<figure><img src="https://2074645427-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1lwtTuSxq9S9wuqIw74y%2Fuploads%2FggUBvLHLAkBwhTqGaX3W%2Fimage.png?alt=media&#x26;token=b8897672-a3ba-40ef-802b-12f396d1c6c0" alt="" width="563"><figcaption></figcaption></figure>

This will take you to a list of support requests that you’re associated with, including tickets you raised and tickets you were CC’d on:

<figure><img src="https://2074645427-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1lwtTuSxq9S9wuqIw74y%2Fuploads%2FLC5qQ5BfG8BrPYv6Jypu%2Fimage.png?alt=media&#x26;token=ba29a51e-5f8e-4517-a406-1ef7b5addee9" alt="" width="563"><figcaption></figcaption></figure>

Requests can be searched and sorted by creation date and last activity.

You can filter by **My requests** vs **Requests I'm CC'd on**. You can also filter by status:

* Open
* Awaiting your reply
* Solved

You can also select 'Organization requests' to see requests raised by other members of your organization.&#x20;

### Updating a ticket

When a ticket is selected, you can see the details of the ticket and a chat window for communication with the support team:

<figure><img src="https://2074645427-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1lwtTuSxq9S9wuqIw74y%2Fuploads%2FHJqKtzWkAXMCunCCRAmj%2Fimage.png?alt=media&#x26;token=80832252-6572-43b5-a72d-3ed5fac6fce7" alt=""><figcaption></figcaption></figure>