To view support tickets, select Requests from the user menu in the support portal:
Or select 'My requests' from the landing page:
This will take you to a list of support requests that you’re associated with, including tickets you raised and tickets you were CC’d on:
Requests can be searched and sorted by creation date and last activity.
You can filter by My requests vs Requests I'm CC'd on. You can also filter by status:
Open
Awaiting your reply
Solved
You can also select 'Organization requests' to see requests raised by other members of your organization.
When a ticket is selected, you can see the details of the ticket and a chat window for communication with the support team:
Last updated 4 months ago
