Managing Support Tickets

To view support tickets, select Requests from the user menu in the support portal:

Or select 'My requests' from the landing page:

This will take you to a list of support requests that you’re associated with, including tickets you raised and tickets you were CC’d on:

Requests can be searched and sorted by creation date and last activity.

You can filter by My requests vs Requests I'm CC'd on. You can also filter by status:

You can also select 'Organization requests' to see requests raised by other members of your organization.

When a ticket is selected, you can see the details of the ticket and a chat window for communication with the support team:

Last updated 12 days ago