Managing Support Tickets

To view support tickets, select Requests from the user menu in the support portal:

This will take you to a list of support requests which you are associated with, both ones you have raised and ones you have been cc'd on:

Requests can be searched and sorted by creation date and last activity.

You can filter by My requests vs Requests I'm CC'd on. You can also filter by status:

• Open

• Awaiting your reply

• Solved

Updating a ticket

When a ticket is selected you can see the details of the ticket entered and a chat window for communication with the support team:

Ticket layout and messaging features may change as the portal is finalized.