> For the complete documentation index, see [llms.txt](https://docs.hashsphere.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hashsphere.com/support/managing-support-tickets.md).

# Managing Support Tickets

To view support tickets, select **Requests** from the user menu in the support portal:

<figure><img src="/files/rYU8BONMLNV5dQc5Sz4Y" alt="" width="243"><figcaption></figcaption></figure>

Or select 'My requests' from the landing page:

<figure><img src="/files/2WUZPUkFV4bqHskravkg" alt="" width="563"><figcaption></figcaption></figure>

This will take you to a list of support requests that you’re associated with, including tickets you raised and tickets you were CC’d on:

<figure><img src="/files/gYZZSSXCpTj9y3XwekSY" alt="" width="563"><figcaption></figcaption></figure>

Requests can be searched and sorted by creation date and last activity.

You can filter by **My requests** vs **Requests I'm CC'd on**. You can also filter by status:

* Open
* Awaiting your reply
* Solved

You can also select 'Organization requests' to see requests raised by other members of your organization.&#x20;

### Updating a ticket

When a ticket is selected, you can see the details of the ticket and a chat window for communication with the support team:

<figure><img src="/files/uql2Q3L5acncGeyXJBHO" alt=""><figcaption></figcaption></figure>


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